Your privacy is our priority. Learn how we protect and handle your personal information.
Our Commitment to Your Privacy
Psyra.in ("we", "our", or "us") is committed to protecting your privacy and maintaining the confidentiality of the personal and health information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or use our website, mobile applications, or related services (collectively referred to as the "Platform").
🔒 Your trust is essential to the therapeutic relationship. We will never compromise your privacy or use your information for purposes other than providing you with the best possible mental health care.
1. Information We Collect
We may collect the following types of information when you access our services:
a) Personal Information
Name, email address, phone number, address, gender, age, date of birth
Login credentials (username and encrypted password)
Contact preferences
b) Health Information
Medical history, current symptoms, mental health records
Reports, prescriptions, assessments and therapy notes (as applicable)
Responses and participation in wellness programs, therapy, or consultations
c) Operational and Technical Data
Device information (browser, OS, device model)
Log data (IP address, access time, pages visited)
Cookies and analytics data (to improve user experience)
d) Organizational Information
In case of corporate or academic programs: name of institution, role, attendance, and participation data in training sessions
2. How We Use Your Information
We use your information to:
Provide mental health and wellness services (consultation, therapy, workshops, training)
Facilitate scheduling, notifications, and communication with providers
Maintain personal health records securely
Customize your experience and improve our services
Conduct analytics and feedback evaluations (anonymized)
Process payments and manage billing
Respond to support queries and feedback
3. Consent and Authorization
Your consent and authorization details:
By creating an account or using our services, you consent to the collection, use, and sharing of your data as outlined in this policy
For minors or individuals under guardianship, a parent/legal guardian must provide consent
You may withdraw your consent at any time, subject to legal or contractual restrictions
4. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. We may share data:
With licensed mental health professionals and facilitators providing your care
With authorized team members for scheduling, coordination, or support
With government or legal authorities when required by law
With corporate or academic clients (only aggregate/anonymous feedback and attendance data unless prior consent is obtained)
5. Data Storage and Security
Your data is stored on secure, HIPAA-compliant and GDPR-compliant cloud infrastructure
All personal health information is encrypted during storage and transmission
Access is restricted to authorized personnel only, on a need-to-know basis
We implement regular audits, access control, and security protocols to protect your information
6. Cookies and Tracking Technologies
Cookies and similar technologies are used to enhance site performance and user experience
You may disable cookies in your browser settings, though some features may not function properly as a result
7. Your Rights
Access your data and personal health records
Correct or update inaccurate information
Request deletion of your user account and associated data
Opt-out of marketing or promotional emails (service notifications cannot be disabled)
To exercise these rights, contact us at support@psyra.in
8. Data Retention
We retain your data as long as your account is active or as required by law
On account deletion, all personal and health data will be permanently erased, except billing or legal records we are required to retain
9. Children and Minors
Our services are intended for users aged 18 and above
For minors receiving care, consent must be provided by a parent/guardian
Psyra.in does not knowingly collect data from children without proper authorization
10. Third-Party Services
Our platform may contain links to third-party sites or services
This Privacy Policy does not apply to them, and we are not responsible for their content, privacy practices, or security
11. Updates to this Policy
We may revise this Privacy Policy from time to time
All updates will be posted on this page with a new effective date
Your continued use of the platform after changes indicates your agreement to the revised policy
Privacy Questions or Concerns?
If you have questions about this Privacy Policy or concerns about how we handle your information, please contact our Privacy Officer.
Data Protection Hotline
+91 88917 24199
We will respond to privacy inquiries within 48 hours during business days.